Vizio, Hisense Dispute Poor TV Reliability Ratings

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“Hisense also objected to the report’s conclusions and wrote in an email to CR: “As the fastest-growing TV brand among the top six brands, with defective rates of less than 4 percent, we stand by the quality and longevity of our TVs and are committed to developing products that speak to the premium technology advances consumers demand, regardless of the category of TV they purchase.”

In its lengthy press statement, Vizio took issue with the survey, noting that it provides no context, no definitions, and no further information to help consumers understand the question; instead, it conflates or confuses the idea of ‘breakage’ with minor frustrations such as internet”



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